Suppose you are traveling to Qatar to visit the most sought-after tourist destinations to spend your holidays, and you have a loss of items. You do not need to worry about losing something costly or any important belongings. Qatar is a lovely country that has organized all kinds of rules and regulations to manage the system properly. It is a very secure and safe place.
If something like losing some items may happen by chance, it can't be great regret. There are many options and service helplines that may find and restore your belongings and your lost items. We have listed some contact details to provide you with a thorough guide and possible options on how you can find your lost items in Qatar.
If You Lose Some Items On Your Flight? What Should You Do?
If you ever lose your item during your flight, contact the Qatar aviation services lost and found department. You need to provide the following information and details to the staff.
- Your personal information detail
- the flight number and the airline name
- the time and date of loss
- description of the lost item
- your contact details
You can contact the following email address to reach out to Qatar aviation services' Lost and Found department.
EMAIL: llqas@qataraviation.com
Further, you can report your lost items online if you are a Qatar Airways passenger.
The lost and found website is:
The email address is: fpco@qatarairways.com.qa
If You Lose Your Item At The Airport, What Should You Do?
Reach out to the HIA Information Desk to report your lost item.
Contact details to contact HIA's call center and lost items
Email: hialostproperty@hamadairport.com.qa
Phone: +974 4010 6666
Address: P.O Box 24659 Doha, Qatar
- Email: contact-us@hamadairport.com.qa
- Phone: +974 4010 6666
If You Lose Something On Public Transportation? What Should You Do?
Karwa taxis and the metro rail are among Qatar's numerous public transportation options. Here are instructions on how to report lost property while moving around Doha.
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Mowasalat Contact details
The hotline number is 800-8294 or you can send an email to: customercare@mowasalat.com
- The Qatar Rail hotline is 105
- You can also report your lost items to uber or Careem by putting your lost item inquiry or a ticket of inquiry with your driver through an online application. The app has lost and found inquiry options.
Reaching Local Authorities to Report Your Lost Item
You must privately submit a complaint through your nearest local authority about your lost item. You can go to the nearest police station to report.
What to Do In Case You Lose Your ID, Wallet, Phone, or Cheques
Suppose you lose your special documents like ID cards, wallets, important belongings, or even your mobile phone in Qatar. In that case, you can report it immediately to get it back. You need to register your report online in Qatar through the Metrash 2 app.
What to Do If You Lose Something in the Shopping Mall?
In Doha, most department stores and shopping malls have communication counters of customer service to assist in cases of lost and found items. Alternatively, some popular malls and their customer service numbers are provided below for your convenience and information.
Doha Festival City
- Contact: +974 4035 4444
- Email: DhfcQA.Call@alfuttaim.com
Villagio Mall
- Contact: +974 3373 2695, +974 44227400
- Email: info@villaggioqatar.com
Ezdan Mall
- Contact: +974 3320 8943, +974 4433 4141
- Email: csr.ezdanmall@ezdanholding.qa
City Center Mall
- Contact: +974 4493 3355
- Email: info@citycenterdoha.com
Hyatt Plaza
- Contact: +974 4499 9666, +974 6688 1142
- Email: csc@hyattplaza.com
Lagoona Mall
- Contact: +974 4433 5555
- Email: lagoona@darwishholding.com
Landmark Mall
- Contact: +974 4487 5222
- Email: info@landmarkdoha.com
Galeries Lafayette
- Contact: +974 4447 3404
- Email: info@galerieslafayette.qa
Gulf Mall
- Contact: +974 4031 0600
- Email: info@gulfmalldoha.com
Mall of Qatar
- Contact: +974 4034 6063
- Email: info@mallofqatar.com.qa
Place Vendôme
- Contact: +974 4144 0000
- Email: info@placevendomeqatar.com
Tawar Mall
- Contact: +974 4437 9330
- Email: info@tawarmall.qa
How to Register Your Lost Item Report on the Metrash 2 App
You can register your complaint about losing your personal belongings via the Metrash 2 application online.
- Log into the Metrash app 2 and access the "General Services option."
- Operate and click on the option "report lost objects."
- Then put in your Qatar ID card number, and you can select the object you have lost. It may be your mobile phone, ID card, driving license, or wallet.
- Then provide more information related to the lost item by following the instructions.
- After this step, click the register button to complete this process.
- The authorities will send your complaint number, which you can use at the nearest police station to get a lost item certificate.
You Can Register Your Complaint about Lost Items at the Ministry Of Interior's MOI Website
- You can also register your complaint regarding lost official documents, any cash, or wallets by using the MOI E-services portal.
- When you log into the E-services portal of the Ministry of Interior website, you need to select the option of reporting services and then report lost property.
- Then you need to select an item from the list of properties.
- Select the nearest police station and provide information on the place and date of the lost items.
- Register your complaint on the lost items registration page.
- This way, your online complaint about your lost item will be registered. You just need to provide the smart card number that must be valid.
Qatar University Provides a Service to Report Lost Items
Suppose you ever lose your personal belongings at Qatar University. In that case, you can directly report your lost item online at the official website of Qatar University. There is an online form to get details of your personal information, the lost item, and your contact details.
What Happens If You Lose Your Passport in Qatar?
If you lose your passport in Qatar, you can file a complaint and report at the nearest police station for your lost item or any personal belongings. Many customer services are ready to help visitors and tourists all the time. You can get a copy of the report or investigation document from the local authorities. They will look into the matter and help you out with the best possible solution and findings.
By following some simple steps, you can also register your report for the lost passport through the Metrash 2 app. We have mentioned these steps in detail above. You need to provide a police report and an affidavit for the property loss. The authorities will process this submitted application for the replacement of the lost valid passport in about a 15 days period of time.
Service Description of the Ministry Of Interior (MOI) Online Portal
For Lost Items Report
Residents can apply online to replace their lost or damaged residence permit cards through the Ministry of Interior (MOI) online portal.
Online Instructions
Log in with your smart card to the e-services of the Ministry of Interior (MOI) online portal.
- Pick "Residence Services" from the list, then select the service type (Replace Lost or Replace Damaged).
- Then enter the information of your card or want to issue a Residence Permit/QID card (Either for themselves or one of the family members), in addition to the mobile number.
- Pick the delivery option: Privately from the Expatriates Affairs Department or by mail courier via Qatar Postal Services Company.
- When choosing the mail courier delivery option, you should enter the address and the information validity checkbox ticked.
- Pay fees and print or save the ticket/receipt.
Fees for This Process
QR200 and QR20 mail courier delivery fees (if applicable).
FAQ
How Do I Replace My Lost Passport in Qatar?
Apply Online
When logged in, click on "Qatari Citizen Services'' on the dashboard, then click on the "Qatari Documents" link. In the next step, choose that you are making a reissuance application for a lost Passport. Fill in all the essential details in the online application form and upload the required documents.
How Do I Report Lost Qid in Qatar?
Instructions
- At the reception, get the token for the lost ID category.
- Go to the counter, show your passport, and damaged QID (if available), and submit one passport-size photo.
- Pay QAR 200 through your credit or debit card only.
- In a few minutes, you will get your QID card reissued.
What Happens If You Lose Your Qatar ID?
If the ID is lost outside of Qatar, the resident must file a report in the country where it was lost. Attest an information report from the authorities concerned in that country and send a copy to the resident's representative in Qatar for issuing a Return Permit, paying a fee of QR200.
How Do I Report A Lost Item in Qatar?
If you're still on the HIA premises:
Approach any HIA Information Desk to report your lost item. If you've left HIA: You may contact Hamad International Airport Call Center and Lost Property at Email: contact-us@hamadairport.com.qa
Phone: +974 4010 6666.
How Can I Register My Complaint About Lost Items At The Ministry Of Interior's MOI Website?
You can also register your complaint regarding lost official documents, any cash, or wallets by using the MOI E-services portal.
What To Do in Case You Lose Your ID, Wallet, Phone, or Cheques?
Suppose you lose your special documents like ID cards, wallets, important belongings, or even your mobile phone in Qatar. In that case, you can report it immediately to get it back. You need to register your report online in Qatar through the Metrash 2 app.
If You Lose Your Item At The Airport, What Should You Do?
Reach out to the HIA Information Desk to report your lost item.
Contact details to contact HIA's call center and lost items
Email: hialostproperty@hamadairport.com.qa
Phone: +974 4010 6666
Address: P.O Box 24659 Doha, Qatar
Where Can You Report Your Lost Items Online If You Are A Qatar Airways Passenger?
You can report your lost items online if you are a Qatar Airways passenger.
The lost and found website is:
The email address is: fpco@qatarairways.com.qa
Read More: How to Check Your Visa Status on the Qatar MOI Website?